Refunds and support
Prepaid balance is designed to be low-risk: it never expires, you spend only what you call, and support is one message away.
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Balance and refunds
Because balance is prepaid and never expires, unused funds stay available for future usage. Refund handling is processed through the original payment provider; reach out to support with your account details.
See also: How billing works
Getting help
Support is available in English and Russian via Telegram, and by email at apitokensale@gmail.com. Most integration questions are answered quickly.
How top-ups and balance work
You add balance in any whole-dollar amount, and it is drawn down only as requests run. Because it never expires, there is little reason to over-fund — top up as you go.
- Prepaid, never-expiring balance.
- Refunds processed through the original payment provider.
- Contact support with your account email for help.
Frequently asked questions
Does my balance expire?
No. Prepaid balance never expires and is consumed only by real API usage.
How do I contact support?
Reach support in English or Russian through Telegram, or by email at apitokensale@gmail.com.
Try it before you pay: new Google/GitHub accounts include $10 of official-price Claude usage.